Info

 

UK ORDERS 

ALL ITEMS WILL BE SHIPPED VIA ROYAL MAIL. PLEASE SELECT YOUR PREFERRED SHIPPING METHOD AT CHECKOUT. 

FIRST CLASS (1-3 WORKING DAYS ) £4.25 

SECOND CLASS ( 2-4 WORKING DAYS ) £3.25

TRACKED 48 ( 1-2 WORKING DAYS ) £4.95 

ALL ORDERS OVER £35 QUALIFY FOR FREE POSTAGE 

 

INTERNATIONAL ORDERS 

ITEMS SHIPPED INTERNATIONALLY ARE SHIPPED VIA ROYAL MAIL 

STANDARD TRACKED ( EUROPE ) £14.99  

YOUR ORDER MAY BE SUBJECT TO IMPORT DUTIES AND TAXES (INCLUDING VAT) WHICH ARE INCURRED WHEN A SHIPMENT REACHES YOUR DESTINATION. PEMBS POOCHES IS NOT RESPONSIBLE FOR THESE CHARGES,  IF THEY ARE APPLIED IT IS YOUR RESPONSIBILITY AS THE CUSTOMER TO PAY. 

 

DISPATCH INFO 

WE AIM TO DISPATCH YOUR ITEMS WITHIN 1-5 WORKING DAYS  ( EXCLUDING WEEKENDS AND HOLIDAYS AND DEPENDANT ON WHICH POSTAGE OPTION YOU HAVE CHOSEN ) ONCE DISPATCHED YOU WILL RECEIVE A EMAIL CONFIRMATION.

 

STOLEN, LOST OR DAMAGED PARCELS 

IIF YOUR ORDER HAS NOT BEEN DELIVERED WITHIN 10 WORKING DAYS OF RECEIVING YOUR SHIPPING CONFIRMATION EMAIL, PLEASE CONTACT US AT INFO@PEMBSPOOCHES.CO.UK WITH YOUR NAME AND ORDER NUMBER, AND WE WILL LOOK INTO THIS. 

IF YOU ORDER HAS TURNED UP DAMAGED PLEASE CONTACT US STRAIGHT AWAY ON THE EMAIL ABOVE WITH THE RELEVANT INFORMATION AND WE WILL LOOK INTO THIS FOR YOU. 

ANY OTHER QUERIES YOU CAN EITHER FILL OUT THE " CONTACT US "  FORM OR CONTACT US VIA EMAIL AT INFO@PEMBSPOOCHES.CO.UK

PLEASE DO NOT DM US ON INSTAGRAM AS THESE WILL NOT BE MONITORED.